Registration Scheduling Specialist, Per Diem

Description:
Could you be our next Registration Specialist at Paoli Hospital?

Why work as a Registration Specialist with Main Line Health?

• Make an Impact! Be the first contact for our patients! As a Registration and Scheduling Specialist, you will be the initial point of contact for patients entering Main Line Health System and ensure that exceptional customer service is met. You will be responsible for the data entry and the verification of all patient demographic and financial information ensuring it is correct and current for each visit, as well as scheduling appointments. You will have the opportunity to work in multiple registration areas including decentralized areas as well as Inpatient, Outpatient Registration, Central Scheduling, ED Registration and Reception. Join the team and make a difference to our patient visits!
  
  
• Develop and Grow your Career! At MLH, you are encouraged to attend MLH Education & Development Classes that offer a variety of relevant courses, tools, and resources to help achieve your personal and professional goals. On-going feedback and career development are provided by your Manager through the use of performance appraisals and 1:1 communication to further develop yourself professionally.
  
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
  
• Position-Specific Benefits include: We offer a number of employee discounts to various activities, services and vendors. Parking is always free!
  
  

Position: Registration Scheduling Specialist

Position Responsibilities:

• Contacts other resources when necessary such as physician’s office and or other medical facilities to obtain the required admission/registration information.
• Secures copies of third party coverage and personal identification cards.
• Ensures third party pre-certification, insurance verification and other billing requirements are met.
• Performs Medical Necessity checking when applicable, obtains signatures, educates patient on the Medical Necessity process of appeal and witnesses Advance Beneficiary Notice when applicable.
• Obtains signatures and authorization for treatment, consent for release of medical information and assignment of benefits. Provides documentation and informs patients of their rights and responsibilities as a patient.
• Responds to inquires from patients, employees and the general public regarding directions/locations, foreign language interpreters, advance directives, and services available at the facility.
• Maintains a working knowledge of inpatient and outpatient government and third party payer billing requirements.
• Determines patient out of pocket amount, educates patient on their financial responsibility and when needed assist the patient or guarantor with financial assistance. Collects deposits/payments from patient or guarantors, issues receipts and explains patient charges. Obtains credit card approvals and accurately documents information related to payment collected.
• Launches reviews, accepts or rejects HDX insurance information.
• As needed upgrades patient case after midnight and places in bed to ensure pharmacy has the ability to enter orders.
• Ensures ED level of care is entered, seeks assistance from nursing when required.
• Uses Smart Chart’s Service Provider to verify admit order, admit type and enter in system accordingly when required.
• Working knowledge of self registration system at sites where deployed.
• When required reconciles census at midnight.
• Protects patient/customer confidentiality.
• Complies with HIPAA regulations as they apply to job.
• Provides and promotes professional, efficient and congenial customer service through all communication and interaction with patients, patient’s family physicians, visitors, and co-workers.
• Completes “office” clerical work for multiple areas.
• Receives and interprets physicians’ orders, completes order entry procedures for ancillary departments, and refers patients to appropriate department for necessary services. Maintains current knowledge of compliance requirements related to order entry processes.
• Scans all required information timely.
• Other Accountabilities: Performs bed assignments for inpatient and ASU/SPU patients, (both scheduled and emergency).
• When required transportation of patients to testing areas.

Shift: Per Diem, As Needed

Experience:
1. Minimum of two year's registration experience in a medical setting is preferred.
2. Knowledge of personal computer and relevant software applications is required.
3. Experience working with billing and financial data preferred.
4. Two years working in customer service is required.
5. Knowledge of medical terminology required.
6. Knowledge of insurance and reimbursement contracts preferred.

Education:
1. Knowledge of medical terminology.
2. Extensive knowledge of registration and pre-admissions procedures.
3. Ability to audit financial reports and perform revision procedures.
4. Excellent customer service and computer skills.
5. Ability to prioritize and to work independently.
6. Knowledge of legal aspects of Access Services, including state and federal regulations regarding Patient Access, as well as living wills, advanced directives, organ donation, and other hospital responsibilities preferred.

Licensures/Certifications:
N/A