Patient Services Representative, Resource Team

Description:
Could you be our next Patient Services Representative with our Travel Resource Team? This role requires potential travel to all Main Line Health locations, and provides an additional component of pay for travel requirements.

Valid driver's license required.

Why work as a Patient Services Representative with Main Line Health?

• Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more.
  
  
• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
  
  
• Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service.
  
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
  
• Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!
  
  

Position: Patient Service Representative

Position Responsibilities:

• Greets patients and visitors in a prompt, courteous, and helpful manner, determining their needs.
• Checks in patients, verifies and updates insurance and demographic information in the medical record and billing system. (Includes HIPPA regulations)
• Prepares patient chart prior to the patient’s appointment.
• Maintains appointment schedule and follows office scheduling policies and procedures.
• Sends confirmation/ instructions/directions to patients promptly.
• Answers telephone, screens calls, takes accurate messages and provides information to customers.
• Files charts, coordinates lab work, physician’s report, etc.
• Files records daily in appropriate section of patient charts and keeps charts in proper order.
• Types correspondence as directed.
• Sorts and delivers mail, medical records and other correspondence.
• Maintains work areas and waiting room in neat and orderly manner.
• Attends meetings as required.
• Confirms all patient appointments based on the following days schedule.
• Maintains patient confidentiality.
• Performs other duties as assigned.

Shift: Full-Time, Day Shift

Experience:
1. Two to three years of office experience required.
2. Knowledge of insurance payers and medical terminology preferred.
3. Must be experienced in Microsoft Word (columns, tables, envelopes, mail merge, labels) Excel (data base maintenance) and Outlook (maintaining calendars of several staff).

Education:
High School Diploma

Licensures/Certifications:
N/A