Unit Secretaries are the focal point for all patients and family members coming to each individual department. This is an opportunity to make an immediate and lasting impression on our patients and families by providing a superior patient experience from the very first interaction. The highlighted responsibilities of the hospital unit secretary include: performing general clerical duties by preparing and maintaining patient records and facilitating communication pathways for unit activities. Additional responsibilities include: recording appropriate, correct and complete information on all medical record forms, patient charts and pathways. Unit Secretaries may have the opportunity to cross-train as a patient care technician ad learn responsibilities which allow for more clinical hands-on support.