System Director of Patient Experience

Become Our Next System Director of Patient Experience at Main Line Health

Elevate Healthcare with Your Vision and Leadership

Are you ready to shape the future of patient care? Main Line Health seeks a visionary System Director of Patient Experience to lead our efforts in delivering unparalleled care. This pivotal role centers on enhancing patient satisfaction, embodying our core values, and spearheading initiatives that resonate with our strategic goals. Your expertise will guide our journey towards top decile performance in patient experience metrics.

Why Main Line Health?

• Impactful Leadership: Directly influence patient care strategies and operational excellence. Your leadership will transform patient experience across Main Line Health, leveraging your expertise to meet Press Ganey benchmarks and embody best practices in healthcare delivery.

  Collaborative Excellence: Join a leadership team that thrives on mutual support and shared success. You'll work closely with cross-functional teams, contributing to a culture that values system-wide achievements and innovation.

  Champion of Change: With executive support, you have the freedom to implement bold ideas. Your role is critical in our strategic planning, driving initiatives that enhance patient satisfaction and engagement.

  Commitment to Our Mission: Your work will embody our dedication to quality, safety, and inclusivity. Help us promote a culture where diversity and respect are foundational.

  Professional Development: Advance your career with our Tuition Reimbursement Program, supporting your pursuit of further certifications or degrees. Eligible for up to 6K annually, based on employment status.

Unique Benefits for a Balanced Life:

• Flexible PTO: Enjoy the freedom to manage your time off.
  Comprehensive Employee Discounts: Save on various activities, services, and more.
  Free Parking: A small convenience that makes a big difference.

Role Essentials:

• Schedule: Monday to Friday, day shifts with occasional weekends.
  Experience: 5+ years in Patient Experience leadership, with proficiency in Press Ganey, RL Solutions, Rounds Plus, and EPIC.
  Education: A Bachelor's Degree is required. A Master's Degree is preferred.
• Join Us and Make a Difference

We’re looking for a leader passionate about enhancing patient experiences through data-driven strategies and innovative thinking. If you’re poised to drive significant change and contribute to our esteemed healthcare system, we want to hear from you.

Apply Today to step into a role where you can truly influence patient care standards and lead a team toward excellence.

For inquiries, contact Christina Archer, TA Manager, at Archer-KuennC@mlhs.org.