Patient Services Representative

Description:
Could you be our next Patient Services Representative at Riddle Hospital?

Why work as a Patient Services Rep with Main Line Health?

• Make an Impact! Be an Integral Member of our Organization! As a PSR, you are the first person to make a GREAT impression with our patients! Using your excellent communication skills, you will help greet, direct and schedule patients and visitors. Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports and other correspondence organized.
  
  
• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
  
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
  
• Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!
  
  

Position: Patient Service Representative

Position Responsibilities:

• Greets patients and visitors in a prompt, courteous, and helpful manner, determining their needs.
• Checks in patients, verifies and updates insurance and demographic information in the medical record and billing system. (Includes HIPPA regulations)
• Prepares patient chart prior to the patient’s appointment.
• Maintains appointment schedule and follows office scheduling policies and procedures.
• Sends confirmation/ instructions/directions to patients promptly.
• Answers telephone, screens calls, takes accurate messages and provides information to customers.
• Files charts, coordinates lab work, physician’s report, etc.
• Files records daily in appropriate section of patient charts and keeps charts in proper order.
• Types correspondence as directed.
• Sorts and delivers mail, medical records and other correspondence.
• Maintains work areas and waiting room in neat and orderly manner.
• Attends meetings as required.
• Confirms all patient appointments based on the following days schedule.
• Maintains patient confidentiality.
• Performs other duties as assigned.

Shift Full-Time, Day shift

Experience:
1. Two to three years of office experience required.
2. Knowledge of insurance payers and medical terminology preferred.
3. Must be experienced in Microsoft Word (columns, tables, envelopes, mail merge, labels) Excel (data base maintenance) and Outlook (maintaining calendars of several staff).

Education:
High School Diploma

Licensures/Certifications:
N/A