Manager, Guest Relations and Patient Experience
Description:
Could you be our next Manager/Patient Guest Relations/Pt Advocate with Main Line Health?
Why work as a Manager/Patient Guest Relations/Pt Advocate with Main Line Health?
- Make an Impact! A patient experience manager helps to satisfy a full range of patient needs. Acts as a liaison between the multidisciplinary team, inpatients, outpatients and families. Responsible to coordinate communication about logistics of care; translate medical terms and treatments, provide education; assist with ethical issues; manage the complaint and grievance process; provide service recovery; participate in quality initiatives.
- Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
- Get Involved! Committee
- Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
- Position-Specific Benefits include: This position is eligible for 200 basic leave hours per calendar year. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!
Position: Manager/Patient Guest Relations/ Pt Advocate
Shift: Day Shift
Experience:
Five (5) years’ experience in a healthcare setting preferred
Education:
Bachelor’s Degree required; healthcare experience strongly preferred
Licensures/Certifications:
Main Line Health (MLH) with over 10,000 employees, is suburban Philadelphia's most comprehensive health care resource, offering a full range of healthcare services. Learn more about us.
Main Line Health is committed to the health and wellness of our employees. We offer competitive salaries, comprehensive benefits, generous paid time off, 403b savings plan, lucrative pension plan, tuition reimbursement, and more! Learn more about our benefits.
We are an EOE/Veterans/Disabled/LGBTQ employer. Main Line Health celebrates our differences and our similarities. Learn more about our Diversity and Inclusion culture.