IT Service Desk Analyst

Description:
Could you be our next IT Service Desk Analyst?

Why work as a IT Service Desk Analyst with Main Line Health?

• Make an Impact! You are the key to helping your fellow employees! Be the technology genius to identify and resolve computer issues serving as the primary, central point of contact for Main Line Health Information Technology. You’ll support employees by providing timely, courteous, and helpful Tier 1 technical and application assistance to end users across all entities within our organization. You will use your excellent customer services skills while being proficient with MLH supported IT systems, applications, and equipment. Ensuring that the incidents and requests are handled in an efficient and cooperative manner will help facilitate quick resumption of business processes and keep our employees happy and supported!
  
  
• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
  
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
  
• Position-Specific Benefits include: You are eligible for up to 5 weeks of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!
  
  

Position: IT Service Desk Analyst


Experience:
1. Minimum 2-3 years’ experience in a technical support/call center environment providing end-user devices support, IT service desk support, or customer contact center support required.
2. Experience in a health care IT service desk setting highly preferred.
3. Demonstrated proficiency in Microsoft Windows and Microsoft Office (Word, PowerPoint, Excel) and Microsoft Outlook.
4. Strong aptitude to learn and apply new computer technology.
5. Detailed oriented with strong organization and interpersonal skills.
6. Ability to impart knowledge diverse groups of people in a concise, detailed manner that establishes rapport, persuades others and gains understanding.
7. Ability to handle difficult & sensitive situations in a professional manner

Education:
1. High School or GED equivalent required
2. Associate or Bachelor Degree highly preferred.

Licensures/Certifications:
1. HDI Service Desk Analyst or other customer service certification preferred.
2. A+ Certification, MSCE, MCP or other IT related certifications desirable.